We offer full refunds, less shipping, on all unopened merchandise within 45 days of shipment.
To request a refund, please first email us at firstname.lastname@example.org to let us know. Then, ship the product back to us at the address below. Please include a slip of paper inside the package that reads "Returning unopened product for refund," along with your first and last name.
We will process the refund within three business days of receiving the item.
2929 Summit St
Oakland, CA 94609
Please note that if you purchased from a third-party retailer, you must request a refund directly from that retailer. We are only able to process refunds for customers who purchased directly through AnimalBiome.