Web Support

Registering my sample

• Registering your pet's sample: Step-by-Step Process
• When I enter my sample ID code to register, I get an error message. Why?
• Where can I find my pet's sample ID code?
• How do I register my pet's sample?

Account troubleshooting

• Filling our your pet's profile information
• Login page help
• I created an account with AnimalBiome before, but when I try to log in now, the account says it is invalid.
• When I try to visit app.animalbiome.com, all I see is a blank white screen. Why?
• What if I forgot my password?
• How do I create an account?