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Orders and Shipping

Placing an Order

  • How can I enter a discount code?
  • How can I include a note with my order to make a special request?
  • How do I cancel or change my order?

Tracking Your Order

  • How soon will you ship my order after I place it?
  • Where is my order?
  • Why hasn't my order shipped yet?
  • How can I track my order?
  • Why didn't my package arrive on time?
  • What do I do if my order gets lost in the mail?

Refunds and Exchanges

  • Do you offer refunds?
  • Will you refund the shipping cost if my order does not arrive on time?
  • How can I make an exchange?

International Shipping

  • Do you ship to my country?
  • Will I have to pay customs fees when my order arrives?

Shipping Conditions

  • Don't your products need to be shipped on ice?
  • Is it safe to ship your products in the mail?
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