Orders and Shipping

Placing an Order

• How can I enter a discount code?
• How can I include a note with my order to make a special request?
• How do I cancel or change my order?

Tracking Your Order

• How soon will you ship my order after I place it?
• Where is my order?
• Why hasn't my order shipped yet?
• How can I track my order?
• Why didn't my package arrive on time?
• What do I do if my order gets lost in the mail?

Refunds and Exchanges

• Do you offer refunds?
• Will you refund the shipping cost if my order does not arrive on time?
• How can I make an exchange?

International Shipping

• Do you ship to my country?
• Will I have to pay customs fees when my order arrives?

Shipping Conditions

• Don't your products need to be shipped on ice?
• Is it safe to ship your products in the mail?